Product Description
The Annual Software Benchmarking report includes comparative financial ratios and operating metrics by all participants overall, and various peer groups: by public and private companies, by recognized revenue volume, by average deal size, and by SaaS companies separated by sales volume. In addition, a group of “Profit Leaders” has been segmented to provide insights about the most profitable companies.
Rating by Yersi on :
Very good white paper thanks. Of cosrue there are millions other small things which should / could be asked, the devil is in details, so, if possible, also a personal contact on all levels is a must. For a small company it may be, but should not!, just one person familiarizing with the SaaS provider but all levels in your company should have a (friendly) contact in provider ask who they are, how to contact, etc a help desk is not a good answer. Things happen and it’s not just the provider which could be the roadblock, it might be the communication with the provider if not enough channels are available.One thing I didn’t see (maybe my blindness?) but the financial strength / escrow accounts for used software, configurations, licenses, etc / other business aspects we learned a long time ago (SaaS is not as new as is commonly thought!) those things can come and bite hard one day. The (possible) compensation doesn’t help much (as promised in SLA or whatever) if the provider is closed down suddenly by financial, legal or other business reasons. Using SaaS is like business partnering, you want to cover all and not all is technical.