Customer Success Allocations – COGs?

SaaS Q&ACategory: Customer Success and Customer SupportCustomer Success Allocations – COGs?
Anonymous asked 1 year ago

If you are splitting the personnel costs for Customer Success between COGs and Sales, do you also split all allocations associated with Customer Success?  What about IT associated expense, like a Customer Success application?

1 Answers
Anonymous asked 1 year ago

We allocate Account Management (Customer Success) entirely to Sales and Marketing. For departments that we do charge to COGS (i.e. Support,) we fully allocate all of those departments’ expenses to COGS. 

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