Why do I need benchmarks for my business?

SaaS Q&ACategory: Customer Success and Customer SupportWhy do I need benchmarks for my business?
Anonymous asked 11 months ago

I would love to hear about success stories as to why these would benefit my business.

1 Answers
Chuck DeVita answered 10 months ago

You cannot improve what you do not measure. 
Go to the posts by David Skok of Matrix Partners, Ron Gill-CFO of Netsuite, Lauren Kelly-CEO of OpExEngine and many others. 

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