OPEXEngine | SaaS Articles

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Leadership and Diversity in Tech

In our latest episode of SaaS Conversations, Lauren Kelley – Founder and CEO of OPEXEngine by Bain & Company – answers a round of questions about the founding of OPEXEngine, her decision to pursue SaaS benchmarking, leadership, and diversity in the tech space.

February 9, 2024

SaaS Conversations Podcast

We’re thrilled to announce the launch of SaaS Conversations, our new podcast series. Lauren Kelley is joined by finance leaders, technology experts, investors, operations professionals, and more for conversations about metrics, benchmarking, and the state of SaaS.

January 1, 2024

Pre-IPO SaaS: Using Benchmarks to Prepare

The conversation explored key considerations and best practices for a SaaS company to do now – the organizational positioning, reporting, and systems required for a successful reception from investors. An authentic, data-validated story is key when you’re communicating to the market. And benchmarking gives an organization the tools to accurately prepare to represent itself when engaging with external stakeholders.

November 17, 2023

What are you missing if you only track one retention KPI?

While many SaaS companies only track one or two retention rates, best in class companies (best in class companies maintain top quartile growth rates) track three retention KPIs: Net Revenue, Gross Dollar, and Customer Retention rates.

November 3, 2023

Conference Recap: Business of Software 2023

Lauren Kelley — OPEXEngine Founder and CEO — presented at the 2023 Business of Software conference, a valuable conference for founders and C-Suite executives of software and SaaS companies with an amazingly thoughtful curation of content and speakers. Lauren presented on the topic of benchmarking, focusing on some key themes which are summarized here.

October 20, 2023

Bain & Company's 1H’23 Perspective on PE Tech Climate

The key takeaway for SaaS companies and technology portfolios: operational efficiency has never been more important. OPEXEngine's benchmarking solutions help many of the world’s leading SaaS brands and investors unlock validated insights that improve performance, profitability, and operational efficiency.

August 10, 2023

You’re in Big Trouble if You Can’t Count Your Customers

Do you have one source of truth for your customer number? If a SaaS vendor can't count the number of customers it has in a consistent way, then their Unit Economics won’t be correct. Metrics like Customer Acquisition Cost (CAC), Customer Retention rate and related KPIs like CLV/CAC rate or months to recover CAC, etc. will be incorrect.

July 21, 2023

How and When Will AI-Assisted Tools Affect SaaS Benchmarks?

How can we budget for AI usage and its effect on productivity - and cost management - in the short to medium term?

June 8, 2023

Don’t Over-Index on SaaS Net Dollar Retention

Don’t get me wrong, Net Dollar Retention (NDR) is a key retention metric for SaaS companies to track and benchmark against peer companies — but focusing on NDR alone is dangerous to the health of your growth and profitability and here’s why.

May 12, 2023