Webinar: Scaling in the AI Era

What does it take to build a great software company in the AI era? Last week, we brought together leaders from Bain & Company, Insight Partners, and Gorgias for a wide-ranging conversation on how AI is changing the economics of software – and what operators and investors should be paying attention to now. They explored everything from evolving software moats and the durability of AI revenue to changing gross margins, new operating models, and why speed, customer value, and human judgment may matter more than ever. It was a great conversation, and the full recording is now available on demand.

Moderator: Katherine Zhang (CEO, OPEXEngine by Bain & Company)

Panelists:

• Hank Chen (Partner, Bain & Company)
• Isabela Peralta (Principal, Insight Partners)
• Kunal Agarwal (CFO, Gorgias)

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Topics we explore:

• How AI is shaping the definition of a "great" software company and the way performance is evaluated
• Whether traditional moats and scaling economics are shifting- How leaders are thinking about growth versus profitability
• Where companies are seeing real leverage, and which milestones and metrics matter as they scale
• What operators and investors may be getting wrong, and where expectations may be ahead of reality